FREQUENTLY ASKED QUESTIONS:
Will I always be mowed on the same day?
We will try our best to service you the same day every week. However, we cannot guarantee a specific day due to unexpected delays, such as the weather.
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My lawn is not growing fast enough, can I skip a week?
If you are on a weekly lawn mowing service and your lawn is not growing tall enough to be serviced weekly, we ask that you switch over to bi-weekly service. We cannot offer you bi-weekly cuts for a weekly price. Bi-weekly prices are a 50% increase of a weekly price.
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Why do you charge more for bi-weekly?
Lawn mowing costs more when it's done bi-weekly because it takes more time and effort to mow a lawn that has had two weeks of growth. The grass will be taller than a lawn mowed weekly, making it unsuitable for our mowers as it can clog them. If you have a bi-weekly schedule and your lawn is too tall to mow bi-weekly, we will ask you to switch to weekly mowing instead.
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What is an over grown fee?
If your lawn is overgrown, we will charge you an overgrown fee. Tall grass clogs our machines and is more labor-intensive to maintain. If you are a bi-weekly service and your lawn is constantly taller than usual, we will ask you to switch to weekly lawn service.
How do I pay my bill?
Bills can be paid online through our client hub using a credit or debit card or by mailing a check. Lawn mowing clients can also sign up for automatic payments.
Where do I mail the payment?
Our mailing address is P.O. BOX 1531, Independence, MO 64055.
Where is my bill?
Bills will be sent to you via email or text once the work is finished.
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Is there a penalty for late payment?
We have a penalty for late payment, which is clearly stated in the terms and conditions we send you. It is important that you pay your bills on time to avoid incurring these fees. If you pay your bill late multiple times, we may choose to terminate your account or service. We kindly request that you make timely payments to avoid any complications or termination of service.
Does someone need to be home when you mow?
We do not require anyone to be home when we mow. All we need is access to all areas on the property that we will be mowing and any objects that may hinder our crew from mowing to be picked up.
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What if I'm not happy with the service?
If you are dissatisfied with our service, please contact us immediately. We will then send a supervisor or crew member to investigate the problem, or we will correct the issue on our next scheduled visit.
Can I choose my mowing day?
We always strive to ensure our clients are satisfied with our services. However, we regret to inform you that we cannot accommodate your request for a specific day for your mowing service. We operate on a routed system, meaning your zip code determines your designated mowing day.
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What happens when it rains or you get delayed?
Rain is one of the biggest contributing factors to our mowing delays. We try our best to work through light rain. However, if it's too wet, we will have to hold off on mowing for a bit until things dry up. If you wish not to be mowed on a rainy week, please contact us as soon as possible so we can skip you. If you cancel when we are already on your property, a trip charge will still apply.
How do I cancel my service?
We request a 24-hour notice if you need to cancel your service with us. You will still be charged a trip fee if you cancel while we are already at your property. Please note that our crews are not authorized to cancel your service, so you must contact our office at (816)-433-9207 to cancel.
Bi-Weekly Service
We provide bi-weekly service for lawn maintenance, but we do not recommend it during the fastest-growing period, May to August. Bi-weekly services often lead to complaints from our customers, such as excessive grass clippings, clumps, uneven cutting, and grass lines or ridges that make it appear that we did not mow. Unfortunately, we cannot send back crews to rectify these issues or guarantee these services as we would for our weekly accounts. If you have any of these issues, we will ask you to switch to a weekly service.
Pet/Lawn Debris
Please let us know if you have any pets so we can note them in our system. This will help us ensure that our crews know of any potential hazards. Before we mow your lawn, we kindly ask that you pick up all pet droppings, toys, bones, rocks, or any other objects on the lawn. If any of these items get hit by our mowers, it can be hazardous to our workers and others. It can also cause severe damage to your property, others, our equipment, or our crew. Therefore, please be respectful and pick up any objects before your usual service day. Thank you for your cooperation.
Service Days
We offer lawn mowing services from Monday to Friday and use Saturdays as catch-up days if we fall behind schedule. We strive to provide same-day or next-day service, but various factors can impact our schedule. Therefore, we cannot guarantee the exact date or time of your service. Thank you for your understanding.