FREQUENTLY ASKED QUESTIONS:
Will I always be mowed on the same day?
We try our best to service you the same day every week. However, we do not promise you a certain day because we could be running behind due to the weather or other unexpected delays.
My lawn is not growing fast enough, can I skip a week?
If you are a weekly lawn mowing service and your lawn is not growing tall enough to be serviced weekly we ask that you switch over to bi-weekly service. We cannot offer you bi-weekly cuts for a weekly price. Bi-weekly prices are a 50% increase of a weekly price.
Why do you charge more for bi-weekly?
Bi-weekly lawn mowing costs more because it is more labor intensive to mow. The lawn will be taller than a lawn that is mowed weekly. It will take us longer to cut. Also, taller grass is not good for our mowers as it clogs them. If you are on a bi-weekly schedule and you lawn is too tall to mow bi-weekly, we will ask you to switch over to weekly.
What is an over grown fee?
If your lawn is over grown, we will charge you an overgrown fee. Tall grass clogs our machines and is more labor intensive to take care of. If you are a bi-weekly service and your lawn is constantly taller than normal, we will ask you to switch to over to weekly lawn service.
How do I pay my bill?
Bills can be paid online through our client hub or by mailing a check. You can also sign up for automatic payment if you are a lawn mowing client.
Where do I mail the payment?
Our mailing address can be found at the bottom of the invoice that was sent to you.
PO BOX 1531 Independence, Mo 64055
Where is my bill?
If you are a lawn mowing customer, your bill will be sent out to you at the end of the month. If your bill is for a landscape job, it will be sent to you once the job is complete. Bills are sent out through email or text message only.
Is there a penalty for late payment?
Yes, we do have a penalty for late payment and it is listed on the terms and conditions that we send you. If you pay your bill late multiple times we will make the decision to terminate your account/service. Please pay your bills on time.
Does someone need to be home when you mow?
We do not require anyone to be home when we mow. All we need is to have access to all areas on the property that we will be mowing and any objects that may hinder our crew from mowing to be picked up.
What if I'm not happy with the service?
If you are not pleased with our service we ask that you contact us right away. We will then send out a supervisor or crew member to access the problem or we will correct the issue on our next scheduled visit.
Can I choose my mowing day?
We try our best to keep our clients happy. However, allowing you to pick a day for your mowing service does not work for us. We work on a routed system and your mowing day will be determined by your zipcode.
What happens with it rains or you get delayed?
Rain is one of the biggest contributing factors for our mowings to get delayed. We try our best to work through light rain. However, if it's too wet we will have to hold off on mowing for a bit until things dry up. If you wish to not be mowed on a rainy week, please contact us asap so we can skip you. If you cancel when we are already on your property a trip charge will still apply.
How do I cancel my service?
We offer a contract free lawn mowing service. However, we do ask for a 24 hour notice if you wish to cancel. Please do not cancel once we are on your property as you will still be charged a trip fee. Our crews cannot cancel your service, you must call our office (816)-433-9207.
We do offer bi-weekly service, but we do not recommend it during the faster-growing period (May-August). We will also not cut grass shorter than industry-accepted standards which recommend only cutting 1/3 of the grass height each mowing. Bi-weekly services lead to a lot of complaints such as: too many grass clippings, grass clumps, appearance of an uneven cut, and grass line or ridges that make it appear that we did not mow. Unfortunately, we will not be able to send back crews to rectify these issues or guarantee these services as we would for our weekly accounts.
If you have any pets we would appreciate you let us know so we can make a note of that in our system so our crews are aware. Please pick up all pet droppings, toys, bones, rocks, etc. the day before we mow. If any of these items get hit by our mowers, they can be hazardous to our workers and others. Serious damage can occur to your property, others, our equipment, or our crew. Please be respectful and pick up any objects before your usual service day.
We work Monday through Friday. Saturdays are our catch up day if we are behind for any reason on our lawn mowing's. We try our best to service you the same day or two. However, several factors can affect our schedule, so an exact day or time cannot be guaranteed.